Terms and conditions
Our acceptance of an order takes place when we dispatch the order. We will send you a confirmation by email.
We may refuse to accept an order:
- Where goods are not available.
- Where we cannot obtain authorization for your payment.
- If there has been a pricing or product description error.
- If you do not meet any eligibility criteria set out in our terms and conditions.
Álafoss reserves the right to cancel orders, to change prices and to change product types being sold, without notice. If you have any questions, please contact us at firstname.lastname@example.org
Products and Prices
We do our best to make all the product pictures show the real colors as possible. Due to some limitations and different screen resolutions items may be a little different then they come out on the website.
All prices are showed in USD ($) or EUR (€) and without VAT and are charged in either USD ($) or EUR (€) based on your selection. The prices are subject to change with out prior notice. We cannot control price increases by our suppliers. We also reserve the right to correct misprints. No tax will be added during check-out for international orders (export).
International shipping: Customs and Import Duties
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. Álafoss does not collect duty or taxes for international order and cannot predict what your particular charges may be. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; so please contact your local customs office for further information. Additionally, when ordering from alafoss.is, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. In the event that an order is shipped and buyer refused acceptance of shipment delivery due to import duties and taxes assessment, all return shipping charges are not refundable for undeliverable or refused shipments.
Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.
The invoices are stamped with EUR1 proof that the origin of the package is from Iceland.
There are no additional fees, customs duties or Taxes charged in Iceland for export.
Standard Air Mail:
Estimated shipping time is 4 - 10 business days (plus 24 hours processing time, excluding weekends and major holidays). Most online orders are processed within 24 hours of receipt. (Weekend days and major holidays are not included in the processing time).
Shipping & processing fees include our service, processing, packaging and delivery costs for your order.The shipping charge is based on the products' size, weight, shipping method and delivery address. In your cart, you can see the estimated shipping charge based on those information. You will see your actual shipping cost, based on the shipping address, at checkout.
Alafoss.is can not take responsibility for orders delayed during shipping due to weather, flights cancellations, customs inspections and other similar reasons. Most often when people don't get their orders within the estimated delivery time they have been stopped in customs office. Then contact your local post office and check if they have your package on file, waiting there or in customs.
Shipping within Iceland
Please change the language to Íslenska in the right corner under the main banner Company in order to be able to have your products shipped within Iceland.
Alafoss wants you to be satisfied with you purchases. If you wish to return an item, it must be shipped within 14 days after the items was received. You must include a copy of your receipt which accompanied your order. We will credit your original form of payment, excluding the shipping cost. Returns must be received in their original unused condition or they will not be accepted. We unfortunately can not except returns of any yarn products. If your item fits the above qualifications, please ship any returns to:
att. Online Store
If you wish to return an item (and do so within 14 days after items was received), you will have to pay the postage to Iceland, but if you wish another product in return, you will get FREE SHIPPING on the new item.
However, shipped orders that are for some reason not picked up at the destination post office, or if the buyer enters i.e. the wrong address information and the order is returned back to us, are refunded except for the shipping cost, when the order arrives back to our office in Iceland.
We at Álafoss have the utmost respect for our customer's privacy. As with every customer, your account information is kept in complete confidence. Our strict policy insures that we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
We collect personally identifiable information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, billing and shipping address, phone number and credit card number. We may also collect demographic information such as postcode, preferences and interests or other information relevant to customer surveys and/or offers. Our website does not require that you submit personal information to Álafoss. However, we may request personal information in order to help us complete your order or to serve you more effectively.
Regardless of the purpose for which it is submitted, it is our policy to maintain all personal information as confidential. We may however use such information in one of the following ways:
- To personalize your experience as your information helps us to better respond to your individual needs
- To complete a product purchase and process transactions, to enter a contest, to answer an email or for the specific purpose for which it was volunteered
- To improve the content, appearance and utility of our website, based on the information and feedback we receive from you
- To track our visitors’ use of the site and from time to time, we may also use your information to contact you for market research purposes
- To send periodic emails with information and updates regarding your order, new products or special offers. In addition, to occasionally administer a contest, promotion, survey or other related product information. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
It is Álafoss’s policy to keep your personal information only for so long as needed for such purposes.
Condition of Use:
Copyright in the documents and material in this site is owned by or licensed to the Alafoss Wool Store and www.alafoss.is. You are authorized to use this material ONLY for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use. The images of people or places displayed on the site are either the property of, or used with permission of, www.alafoss.is. The uses of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by these terms and conditions or specific permission provided elsewhere on the site. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. Nothing contained on the site should be construed as granting, by implication or otherwise, any license or right to use any trademark or service mark displayed on the site without the written permission of alafoss.is or any third party that may own the trademarks or service marks displayed on the site. Alafoss.is will aggressively enforce its intellectual property rights to the fullest extent of the law.
Third party disclosure:
Álafoss does not rent, sell, trade, or otherwise share personal information about you with other companies except to provide products or services you've requested or when we have your permission. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, we may include or offer third party products or services on our website. In addition, our website may contain links to other websites of interest. These third party sites have separate and independent privacy policies. Once you have used these links to leave our site, you should note that we do not have any control over that other website. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. You should however exercise caution and look at the privacy statement applicable to the website in question.
We are committed to ensuring that your information is secure and have implemented a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
The fastest way to place an order is by using the secure checkout on the web site. The checkout allows you to securely pay with your credit card. Credit card transactions are protected via the SSL (Secure Sockets Layer) protocol, the adopted standard for processing secure credit card orders over the Internet.
All payments will be made through a highly secure payment website from Korta ehf. in Iceland. Your credit card information will not be stored on our servers.
All online communication is encoded according to strict standards. Korta ehf is one of few companies in Iceland which have PCI certification (Payment Card Industry Data Security Standard). According to the international Card Companies, any entity that handles and/or services card information needs to be PCI certified. Korta therefore meets all security requirements for handling and/or servicing card information.
Questions and feedback:
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue to email@example.com.